Go to the desktop, upload on Sendspace the file that was created by the SupportTool, and send me a PM with the download link.Ħ. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish.ĥ.
Doubleclick on the supporttool.exe file - if you are using Vista or Windows 7, rightclick on the supporttool application file and select Run as Administrator.Ĥ. considering that BitDefender was installed on the default C partition.ģ. Click on Start and then choose My Computer/Computer.Ĭ:\Program Files\BitDefender\BitDefender 2010 In order to troubleshoot the issue you are encountering we would like you to follow the steps below:ġ. If you click on the ranking report for this site Netcraft will take you to this link. This site is given a 100% green risk rating, it's been set up since 2007, it's ranking report is hotlinked for more detail, and other quick info is displayed with hotlinks for more detail. It just sits there as a toolbar and shows you what you need to know about the site you're visiting. Listing the exe file in BD's exclusion list leaves the file alone. A tool that has dissolved panic away many times, but one which BD thinks is a virus and deletes. As an example, I've got a program on my system that lets me read asterisked passwords in programs. You don't end up with a program or file whacked every time you run an antivirus scan - one of the many ways you have control. In BD you can list folders or files that it thinks are viruses that you know are not so that BD will leave them alone. You'll feel better protected and more in control. The full-featured AntiVirus programs are much more robust. Thanks btw for suggesting Netcraft's antiphising toolbar. But a bug like the one mentioned in this thread could be enough reason for buyers to settle for the next best internet security app e.g. More than a few authority sites have highly recommended BD.
I'm about to buy my very first full internet security application after using the free ones for a time. I hope BD can iron out this bug very soon. I'm using Firefox as I write this with all of my add-ons working fine and with BD covering my system's back. This problem is an annoying inconvenience, but one I am presently living with. If you had decided that BD is a good antivirus tool for your system for other reasons, then those reasons are still valid. If you want an antiphishing toolbar that doesn't kill your other Firefox add-ons, try Netcraft, which is an antiphishing toolbar that works great with both Firefox and IE. The steps in the thread will prevent BD's antiphishing toolbar from loading with Firefox.
Presumably the problem will be resolved by BD in a future update or upgrade, and then you can just sit the dance out. You can't rename or delete the folder except in Safe Mode using an account with administrator privileges. After you go through the steps outlined in this thread, your Firefox add-ons will work absolutely normally until you update BD again because the update will recreate the folder bdaphffext. You only have to perform this "dance" when you update the BD program. Note: the actual registry address was HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mozilla\Firefox\Extensions but that is probably because I am running windows 7.īD is a good product, dartagnanh, except for quirks like this. Once I deleted this I opened up firefox and all of my extensions came right up with no problems. (Problem:obsolete software, Data: =c:\programfiles\Bitdefender\Bitdefender 2010\bdaphffext,Registry Key:HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions) I uninstalled Bitdefender but my extensions would also still not work, so I ran a registry cleaner and found this: I was having the same problem but this solution didn't work for me. Firefox automatically removed all references to BitDefender in the four files into which BitDefender inserted itself, assumedly because the referenced links did not exist. When I rebooted Windows normally and logged into my user account, I was able to open Firefox normally because BitDefender did not load into Firefox. The folder bdaphffext was what was referenced in Firefox files that control the extensions. I changed the name of the file bdaphff.ini to bdaphff-x.ini in the folder BitDefender 2010 and changed the name of the subfolder bdaphffext to bdaphffext-x. Being logged in as Admiistrator allowed me access to make changes to the BitDefender files and foldersto, which my user account did not have.
I booted Windows XP Pro in Safe Mode and logged in as Administrator.